Privacy Policy

This Privacy Policy explains how we collect, use, share and protect personal information when you visit av8max.com, request a demo, buy an AV8 MAX™ plan, use the AV8 MAX™ Services, or ask about space that one of our customers has listed through the Services.

1. Who we are

AV8 MAX™ is the name of a software product suite (HangarMAX™, TenantMAX™ and PlaneMAX™) for airport facilities. It is not a separate legal entity. The products, av8max.com and the Services are provided by Riddick Realty, LLC, a Florida limited liability company doing business as AV8 Realty, with its principal office at 4905 SW 61st Dr., Palm City, FL 34990 ("we," "us," "our").

The Services are for business use. If your organization subscribes, the AV8 MAX™ Subscription Agreement (the "Agreement") also governs how we handle the data it stores in the Services; if this policy and the Agreement differ on the handling of Customer Data, the Agreement controls. HangarMAX™ Free, Pilot and Hangar Pro accounts at hangarmax.com are covered by the terms and privacy policy published there, not by this policy.

2. Information we collect

A. On av8max.com

• Demo requests: your name, work email, company, airport identifier and, if you choose, your phone number; the plan and billing period if you started from a package; the page you sent the form from; and the IP address and country your request came from.
• Marketing consent: whether you ticked the optional marketing-consent box, with the date, the time and the exact wording shown to you.
• Orders and checkout: your company's legal name, billing email and the plan, add-ons and number of locations you choose; for invoice or purchase-order requests, also your name, phone number, airport identifier, billing address and any notes you add; and a record of your acceptance of the Agreement (the version accepted, the date and time, the accepting user, the plan purchased and a hash of the exact terms text).
• Payment details: card and bank details are entered on Stripe's checkout and invoice pages and are collected by Stripe, our payment processor. We receive information about the payment, such as its status and amount, not your full card number.
• Messages: what you send us by email (for example to support@, billing@, legal@ or marketing@av8max.com) or tell us by phone.

B. Through the Services

• Account information: the names, email addresses and sign-in details of a customer's Authorized Users, and their role in the account.
• Customer Data: data and content that customers and their users submit to the Services, or that the Services collect on a customer's behalf. It includes layouts, unit and tenant records, leases, certificates of insurance, invoices, rate cards, operational and fuel records, and inquiry records delivered to the customer. It can include personal information about a customer's tenants, pilots, employees and customers.
• Inquiries about listed space: when you ask about space a customer has listed, through a customer's landing page, our aviation property marketplace, a phone number we assign or another of our channels, we collect your contact details (including your phone number and email address), your inquiry, your aircraft's tail number or make and model, and the consents you give.
• Usage Data: technical and usage information about how the Services are accessed and perform, such as logs, feature usage and device data.

C. Collected automatically on the website

When you load av8max.com, our hosting provider and the services the page loads receive the information every browser sends, such as your IP address, browser type, operating system and the page requested, and keep it in their logs.

We also use analytics tools, PostHog and Google Analytics, to understand how visitors use the website. They record the pages you view, how you got to the site, the links and buttons you click, how far you scroll, your approximate location derived from your IP address, and your browser and device type. PostHog also records session replays: a reconstruction of your visit, such as mouse movements, clicks and scrolling, so we can see where the site is hard to use. Replays hide everything you type into form fields. We do not use advertising tools on av8max.com.

3. How we use information

We use personal information to:

• respond to demo requests and contact you about AV8 MAX™, as stated next to the demo form;
• process orders, subscriptions, invoices and payments, keep records of your acceptance of the Agreement, and send service messages such as receipts, renewal reminders and notices;
• provide, operate, support and secure the Services, and improve them;
• understand how visitors find and use the website, and improve it;
• verify inquiries about listed space, by confirming that the inquirer is a real person with a working phone number and email address and by matching the aircraft tail number against the public FAA registry, and deliver them to the customer that listed the space;
• send marketing calls, texts and emails where you have agreed to them or the law otherwise allows (see Section 5);
• prevent fraud, spam and abuse, including by checking that forms are sent by a person;
• resolve disputes, enforce our agreements and comply with the law.

We may also create de-identified, aggregated data that does not identify any customer or individual, and use it to analyze, improve and develop our products, including to train and improve our AI features, and to publish industry benchmarks. We do not disclose it in a form that identifies a customer, its tenants or any individual, and we do not try to re-identify it.

Data we process for our customers. For personal information in Customer Data, the customer is the business (or controller) and we process it on the customer's behalf and on its instructions under the Agreement. If you are, for example, a tenant or pilot whose information a customer keeps in the Services, please direct privacy requests to that customer; we help our customers respond to them. Our own copy of inquiry records, Usage Data and aggregated data are handled by us as described in this policy.

4. Visitors outside the United States

Where a law such as the GDPR or the UK GDPR applies, we rely on these legal bases: contract, to provide the Services and process orders; legitimate interests, to answer inquiries, verify and deliver inquiries about listed space, secure the website and Services, prevent fraud and improve our products; consent, for marketing calls and texts, which you may withdraw at any time; and legal obligation, to keep records and respond to lawful requests.

We are based in the United States, and information we collect is processed in the United States and in other countries where we or our service providers operate. Customer Data is hosted in the United States, and our contractors may access it remotely from North America, Portugal and Ukraine to provide and support the Services.

5. Marketing calls, texts and emails

Our inquiry and demo forms include a separate, optional box for marketing calls and texts. It is unchecked by default, and you never need to tick it to send an inquiry or to buy anything. If you tick it, you agree that we and our affiliate that operates the AV8 MAX™ products may call and text you at the number you give, for marketing about other hangars, aviation properties and services, including with automated technology and prerecorded or AI-generated voice messages. Consent is not a condition of any purchase or of submitting the inquiry. Message frequency varies; message and data rates may apply. Reply STOP to opt out, HELP for help.

We record whether you gave this consent, with the date, the time and the exact wording shown to you. You can withdraw it at any time by replying STOP to a text, by emailing marketing@av8max.com, or by any other reasonable means. We honor withdrawals across all of our lists within 10 business days.

We do not share your text-messaging opt-in or consent with third parties for their own marketing. If you ask about listed space and agree that the customer may contact you, that customer may call, text or email you about your inquiry; that consent does not cover unrelated marketing.

You can stop marketing emails by following the opt-out instructions in the email or by writing to marketing@av8max.com. We will still send messages about your orders, account and the Services.

6. How we share information

• Service providers and subprocessors. We use service providers, such as cloud hosting, payment processing, email, telephony and AI model providers, to run the website and deliver the Services. They process information on our behalf. On av8max.com these include Cloudflare (hosting, form delivery and bot protection), Stripe (payments), PostHog (analytics and session replay) and Google (Google Analytics and web fonts). The list of providers that store or process customer data is at av8max.com/subprocessors.
• Customers who list space. When you ask about listed space, we share your inquiry and contact details, together with the public FAA data for your aircraft, with the customer that listed it, as you agree when you send the inquiry. That customer handles them under its own privacy practices.
• Our affiliates. We may share information with our affiliates, including the affiliate that operates the AV8 MAX™ products, and between the AV8 MAX™ products and our licensed real estate brokerage business, to provide the Services and, where you gave marketing consent, to contact you as that consent describes.
• Services a customer connects. If a customer connects the Services to another product, such as its own payment processor, accounting or e-signature software, or an AI assistant, we send data to that product at the customer's request, and that product's provider handles it under its own terms. Payments a customer collects from its own tenants and customers are processed through the customer's own payment-processor account.
• Legal requirements. When required by law, subpoena, court order or a public records law, or when needed to protect the rights, property or safety of our customers, our users, the public or us.
• Business transfers. If the AV8 MAX™ products are transferred to an affiliate or to another entity formed or designated to hold or operate them, or in a merger, acquisition, reorganization or sale of all or substantially all of the relevant assets, information may be transferred to the new owner or operator. Customers are notified of an assignment of the Agreement as the Agreement provides.
• With your consent or at your direction.

We do not sell personal information, and we do not share it for targeted or cross-context behavioral advertising.

7. Cookies and similar technologies

av8max.com does not use advertising cookies. It uses what the site needs to work, and analytics:

• Session storage. When you use the package guide or checkout, your choices are kept in your browser's session storage so the next page can read them. Your browser deletes them when you close the tab.
• Cloudflare. Cloudflare hosts the site and may use strictly necessary cookies or similar technologies for security. Cloudflare Turnstile runs on our forms to check that they are sent by a person; it processes your IP address and browser and device information for that check.
• Stripe. When you pay, you continue on Stripe's own checkout or invoice page, where Stripe uses cookies and similar technologies for payment processing and fraud prevention under its own privacy policy.
• Google Fonts. Your browser loads the site's typefaces from Google, which receives your IP address.
• PostHog. PostHog sets a first-party cookie and uses your browser's local storage to tell visits apart and to keep a session together, for the analytics and session replays described in Section 2.
• Google Analytics. Google Analytics sets first-party cookies (named _ga) to count visitors and sessions. Google processes this data under its own privacy policy. You can opt out of Google Analytics on all websites with Google's browser add-on.

You can block or delete cookies and site data in your browser settings, or use a content blocker to stop the analytics tools from loading; the site works without them. Some features, such as checkout or the demo form, may not work if you block all cookies and site data.

8. How long we keep information

Customer Data. A customer can export its Customer Data during its subscription and for 30 days after it ends. After that period we delete Customer Data from our active systems within 90 days. Copies in backups are deleted on the normal backup cycle and stay protected until then. We may keep Customer Data where the law requires it, including real estate brokerage records that must be kept for 5 years (Fla. Stat. 475.5015) and public records that the law requires us to keep or transfer. When a customer moves to a smaller plan, data entered through features the new plan does not include is kept for at least 90 days so it can be exported.

Everything else. We keep demo and order requests, acceptance and consent records, our copy of inquiries about listed space, messages and account information for as long as needed for the purposes described in this policy and to meet our legal obligations, resolve disputes and enforce our agreements. De-identified, aggregated data may be kept without a time limit.

9. Security

We maintain reasonable administrative, technical and physical safeguards appropriate to the nature of the data. The safeguards that apply to Customer Data, and how we notify customers of a security incident, are set out in Schedule D of the Agreement. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.

10. Children

av8max.com and the Services are for businesses and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us at legal@av8max.com and we will take steps to delete it.

11. Your choices and rights

Depending on where you live, you may have the right to:

• know whether we process your personal information, and access it;
• correct inaccurate personal information;
• delete personal information;
• get a copy of your personal information in a portable format;
• opt out of the sale of personal information, of targeted advertising and of certain profiling (we do not sell personal information or use it for targeted advertising);
• appeal our decision on your request.

To make a request, email legal@av8max.com. We may need to verify your identity before we act on it, and an authorized agent may make a request for you where the law allows. We respond as the applicable law requires. If your request is about information a customer keeps in the Services, we may refer you to that customer, and we help our customers respond. We will not discriminate against you for exercising your rights.

You can also withdraw marketing consent at any time (see Section 5). If you use the Services as an Authorized User, your account administrator can update or remove your account.

12. Changes to this policy

We may update this Privacy Policy. We will post the updated version on this page with its effective date. Where a change is material, we will give any additional notice the law requires.

13. Contact us

For questions or requests about this policy or your personal information, contact:

For help with an account or the Services, email support@av8max.com. To stop marketing messages, email marketing@av8max.com or reply STOP to a text.